Returns & Exchanges

At Thorn Watch Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for all unworn watches in their original packaging. We aim to ensure your complete satisfaction with every horological investment you make with us.

1

Initiate Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number.

4

Inspection & Refund

Once our horologists verify the condition of the timepiece, we will process your full refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing